1. Damaged Items
At Yaara, we are committed to ensuring your satisfaction with our products. If you receive a damaged item, please follow these steps:
Report Damaged Items:
- Notification: Contact our customer support team within 24-48 hours of receiving the damaged item. Provide a description of the damage and include photos of the item and un packaging video. No return requests will be accepted after 48 hours.
Refunds:
- Refund Eligibility: Once we verify the damage, you will be eligible for a full refund to your original payment method, including shipping costs if applicable.
- Processing Time: Refunds will be processed within 5-7 business days after we receive and inspect the returned item if applicable.
Return of Damaged Items:
- Return Instructions: You may be required to return the damaged item. We will provide you with a return shipping label and instructions.
Non-Returnable Items:
- Exceptions: Certain products may not be eligible for return or replacement due to their nature. Check the product details for specific information.
For any issues regarding damaged items or to request a replacement, please contact our customer support team. We’re dedicated to resolving any concerns promptly and efficiently.
In any case, the product is used or opened or caused an allergy (we prefer patch test by applying the product on upper back or outer arm), return or refund will not be accepted as per the policy.
2. Delivery Time Exceeded / Order Not Received
At Yaara, we are dedicated to ensuring timely delivery of your orders. If your delivery time has exceeded the estimated period or you have not received your order, please follow these guidelines:
Delivery Time Exceeded:
- Tracking Check: Verify the status of your order using the tracking number provided. Delays may occur due to carrier issues or high demand.
- Contact Us: If your order is significantly delayed beyond the estimated delivery time, contact our customer support team at care@yaara.in with your order number and tracking details. We will investigate the issue and provide updates.
Order Not Received:
- Report Missing Orders: If you have not received your order within [number] business days after the expected delivery date, please notify us. Include your order number and tracking information in your message.
- Resolution Process: We will work with the carrier to locate your order. If the order is confirmed as lost, we will issue a replacement or a full refund, depending on your preference and item availability.
Carrier Claims:
- Initiating Claims: For lost shipments, we may need to initiate a claim with the carrier. This process can take time, and we appreciate your patience as we resolve the issue.
Contact Information:
- Customer Support: For any issues or concerns regarding delivery times or missing orders, please contact our customer support team at care@yaara.in. We are committed to resolving any problems promptly and ensuring your satisfaction.
We appreciate your understanding and are here to assist with any delivery-related issues.
3. Lost or Damaged in Transit
At Yaara, we strive to ensure that your orders arrive safely and on time. However, we understand that packages can sometimes be lost or damaged during transit. This policy outlines the process and claims procedures for such incidents.
Identifying a Damaged Package:
- Visible Damage on Delivery: If the package appears visibly damaged or seal broken upon delivery, you may refuse to accept it and ask the courier partner to RTO (Return to origin) / return the package back to the sender. Please inform the courier of the damage and notify us immediately at care@yaara.in with your order details with the picture of the damaged package for further investigation.
- Damage Discovered After Delivery: If you notice damage after opening your package, please contact us within 48 hours of receiving the item.
Reporting Lost or Damaged Packages
- Time Frame to Report: You must report any damage within 48 hours of delivery to qualify for a replacement, refund, or store credit.
- How to Report: Email our customer support team at care@yaara.in with the following details:
- Your order number
- Photos of the damaged product(s), the outer packaging, and the shipping label
- A brief description of the damage
Required Documentation for Claims
To process your claim for a lost or damaged package, please provide the following information:
- Order Details: Include your order number, tracking number, and a description of the issue (lost or damaged).
- Photos (for Damaged Packages): Clear photos of the damaged item(s), packaging, and the shipping label are required for damage claims.
- Proof of Non-Delivery (for Lost Packages): In some cases, we may ask for a declaration stating that the package was not received.
Investigation Process
- Carrier Investigation: Upon receiving your report, we will initiate an investigation with the carrier. This process can take up to 7-14 business days, depending on the carrier’s procedures.
- Tracking Updates: We will keep you informed throughout the investigation process with updates on the status of your claim.
Resolution Options
Based on the outcome of the investigation, the following resolutions are available:
- Refund: We will issue a full refund to your original payment method.
- Store Credit: Alternatively, you may opt to receive store credit equal to the value of the lost or damaged item(s) if applicable.
Return of Damaged Items:
- Proper Packaging for Return: If a return is required, please ensure that the item is securely repackaged to prevent further damage during the return transit.
Exceptions and Limitations
- Claims Filed Late: Claims filed outside of the reporting time frame may not be eligible for a refund.
- Items Marked as Delivered: If the tracking information shows the package as delivered but you have not received it, please contact our customer support immediately. Additional verification steps may be required, including a carrier investigation.
- Damage Due to Customer Handling: This policy does not cover damage that occurs after delivery, such as mishandling by the recipient.
Carrier Claims
- Initiating Claims: For lost or severely damaged packages, we may need to file a formal claim with the carrier. This process can take additional time, and we appreciate your patience as we work to resolve the issue.
- Outcome of Carrier Claims: The resolution of your case will depend on the carrier’s investigation. We will keep you informed of any updates and final decisions.
Contact Information
For any questions or to report a lost or damaged package, please contact our customer support team:
- Email: care@yaara.in
- Phone: +91-81240-15230
We are committed to resolving your issues promptly and ensuring your satisfaction with Yaara.
Order Cancellation Policy
At Yaara, we understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy for domestic and international orders to understand your options and how we handle cancellations.
Cancellation Requests:
- Before Processing: You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. To cancel, contact our customer support team immediately at care@yaara.in or +91-81240-15230. Please note, social media messages (facebook, instagram messages) will not be considered for order cancellations.
- After Processing: Once an order has been processed or shipped, it cannot be canceled. You will need to follow our return policy for any items you no longer wish to keep.
Order Cancellations:
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- Domestic Orders
- You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be possible as the order may have already been processed and dispatched.
- If the order has been shipped, it cannot be canceled.
- Domestic Orders
- International Orders
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- International orders can be canceled within 24 hours of order placement for a full refund. Due to the complexities of international shipping, once the order is processed and shipped, it cannot be canceled.
Refunds for Cancellations:
- Successful Cancellations: If your cancellation request is approved before processing, a full refund will be issued to the original payment method within 5-7 business days.
- Partial Cancellations: If only part of your order is canceled, you will be refunded for the canceled items only.
For any questions or request a cancellation, please reach out to our customer support team care@yaara.in. We’re here to help ensure your satisfaction.
Customer care
Please email us at care@yaara.in or call to +91-81240-15230 for all your queries related to but not limited to returns, refunds, etc.,