1. Stock availability
At Yaara, we strive to ensure that all products listed on our website are available for purchase. However, due to high demand or unforeseen supply chain issues, stock levels may occasionally be limited.
Stock Status:
- Real-Time Updates: We make every effort to provide real-time stock updates on our website. If an item is out of stock, it will be clearly indicated on the product page.
- Pre-Order Options: For out-of-stock items, we may offer pre-order options. You will be informed of the expected restock date and can choose to place a pre-order.
If an item becomes unavailable after your order is placed, we will notify you promptly. You will have the option to cancel the order, select an alternative product, or wait for the item to be restocked.
We appreciate your understanding and patience as we work to provide you with the best service and selection. For any questions regarding stock availability, please contact our customer support team at care@yaara.in
2. Order Fulfillment
- Backorders: If an item becomes unavailable after your order is placed, we will notify you promptly. You will have the option to cancel the order, select an alternative product, or wait for the item to be restocked.
- Partial Shipments: In some cases, we may ship in-stock items separately if other items in your order are delayed. Shipping costs for partial shipments will be covered by Yaara.
- Out of Stock Notifications: If a product you ordered is not available, you will be notified via email or phone with details on how to proceed.
- Order Modifications / Changes to Orders: If you need to modify your order (e.g., change the shipping address or items), contact us as soon as possible at +91-81240-15230 or care@yaara.in. Changes can be made if the order has not yet been processed.
We appreciate your understanding and patience as we work to provide you with the best service and selection. For any questions regarding order fulfillment, please contact our customer support team at care@yaara.in
3. Order Processing Time
- Processing Time: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Orders placed after 07PM (IST) or on weekends and holidays will be processed the next business day. You will receive a notification when your order has been shipped.
- Dispatch Notification: You will receive a confirmation email with tracking details once your order has been dispatched to your registered email or mobile number.
- Delays: Processing times may be extended during high-demand periods or promotional events. We will notify you of any significant delays.
We appreciate your understanding and patience as we work to provide you with the best service and selection. For any questions regarding order processing time, please contact our customer support team at care@yaara.in
4. Transit Times and Delivery Times
We offer both domestic and international shipping options. Delivery times may vary depending on your location and selected shipping method. At Yaara, we aim to provide reliable and timely delivery of your orders. Below are the details regarding transit times and order updates:
Transit Times:
- Domestic Shipping (within India): Orders typically arrive within 3 to 10 business days from the date of dispatch. Exact delivery times may vary based on your location and the shipping method selected.
- International Shipping: Delivery times for international orders vary by destination and customs processing. Generally, international shipments take 5 to 20 business days to arrive after dispatch.
Please note that delivery times are estimates and may vary due to customs clearance or other factors beyond our control.
5. Order Updates
- Order Confirmation: Once you place an order, you will receive an order confirmation email with your order number and details of your purchase.
- Dispatch Notification: When your order is dispatched, you will receive an email or SMS notification containing your tracking number and a link to track your package in real-time.
- Tracking Information: You can track the status of your order using the tracking number provided in your dispatch confirmation email. Updates on your order’s location and estimated delivery time will be available through the tracking link.
- Shipping Delays: In case of unexpected delays, we will notify you via email with updated information on your order’s status. We will make every effort to minimize delays and ensure prompt delivery.
- Order Modifications: If you need to update your shipping address, please contact us immediately. Please note, address changes/modifications can be made if the order has not yet been processed or shipped.
For any questions regarding delivery times or order updates, please reach out to our customer support team (+91-81240-15230 or care@yaara.in). We are here to assist you and ensure a smooth delivery experience.
6. Order Cancellation Policy
At Yaara, we understand that sometimes plans change, and you may need to cancel your order. Please review our cancellation policy for domestic and international orders to understand your options and how we handle cancellations.
Cancellation Requests:
- Before Processing: You may cancel your order within 24 hours of placing it, provided it has not yet been processed or shipped. To cancel, contact our customer support team immediately at care@yaara.in or +91-81240-15230. Please note, social media messages (facebook, instagram messages) will not be considered for order cancellations.
- After Processing: Once an order has been processed or shipped, it cannot be canceled. You will need to follow our return policy for any items you no longer wish to keep.
Order Cancellations:
Domestic Orders
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- You can cancel your order within 24 hours of placing it for a full refund. After 24 hours, cancellations may not be possible as the order may have already been processed and dispatched.
- If the order has been shipped, it cannot be canceled.
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International Orders
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- International orders can be canceled within 24 hours of order placement for a full refund. Due to the complexities of international shipping, once the order is processed and shipped, it cannot be canceled.
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7. Shipping Costs
At Yaara, we aim to provide clear and transparent shipping costs (based on the weight of your order, dimensions, shipping method, and delivery location) to ensure a smooth shopping experience. Final shipping charges will be displayed at checkout.
Domestic Shipping: Standard shipping rates apply based on the destination and weight of your order. Shipping costs will be calculated at checkout and displayed before you complete your purchase.
International Shipping: For international orders, shipping costs vary by country and will be calculated at checkout. Any applicable customs duties or taxes are the responsibility of the customer.
Free Shipping: We occasionally offer free shipping promotions on specific products or order values. Details of these promotions will be clearly communicated on our website.
Please note that international orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer.
8. Shipment Tracking
- Tracking Your Order: Once your order is shipped, you will receive an email with the tracking number and a link to track your package. You can also track your order on the Yaara website using your order number/tracking number.
We appreciate your understanding and are committed to providing efficient and reliable shipping services. For any questions or concerns about shipping costs, please reach out to our customer support team at care@yaara.in
9. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
- Country-Specific Restrictions: Certain products may not be available for international shipping due to restrictions or regulations. We will notify you if we are unable to fulfill your order to your location.
10. Delivery Issues
Delayed or Lost Packages:
- Missing or Lost Shipments: If your order does not arrive within the estimated delivery time, please contact our customer support team for assistance. We will help resolve any issues and ensure you receive your order.
If your package is delayed or lost during shipping, please contact our customer service team at care@yaara.in. We will work with the carrier to resolve the issue and provide updates.
Incorrect Address:
- If an incorrect address is provided during checkout, Yaara is not responsible for non-delivery. Please ensure that all shipping details are accurate. Contact our support team immediately if you notice an error after placing an order.
Package Not Delivered:
- If the tracking information shows that your package was delivered but you did not receive it, please notify us immediately. We will initiate an investigation with the carrier.
11. International Customs and Duties
- Customs Duties and Taxes: For international orders, customs duties, taxes, and import fees may apply once the package reaches the destination country. These charges are the responsibility of the customer and are not included in the order total at checkout.
- Customs Delays: International shipments may be delayed due to customs clearance processes. We are not responsible for delays caused by customs or the destination country’s import regulations.
- Sales Tax (GST) and Import Duties & Taxes
At Yaara, we aim to provide transparency regarding all potential costs associated with your purchases. This policy outlines the handling of Sales Tax (GST) and Import Duties & Taxes, which may apply to both domestic and international orders.
Sales Tax (GST) for Domestic Orders
- Sales Tax or GST Charges: Depending on your location, Sales Tax or Goods and Services Tax (GST) may apply to your order. The applicable tax rate is determined by your delivery address and will be calculated at checkout.
- Tax-Inclusive Prices: All prices displayed on our website are inclusive of applicable sales tax or GST, unless otherwise stated. The final tax amount will be shown at checkout before you complete your purchase.
- Receipt of Tax Invoice: Once your order is confirmed, you will receive a detailed invoice showing the tax amount charged.
Import Duties & Taxes for International Orders
- Responsibility of the Buyer: For international orders, import duties, taxes (including VAT, GST), and other fees are the responsibility of the buyer. These charges are not included in the product price or shipping costs shown on Yaara.
- Payment Upon Delivery: Upon arrival in the destination country, these charges will need to be paid by the buyer before the order can be delivered. The customs office or the carrier will contact you with the payment details.
Estimating Import Duties & Taxes
- Varies by Country: Import duties and taxes vary by country and product type. We recommend checking with your local customs office for an estimate of these charges before placing an order.
- No Control Over Fees: Yaara does not control or influence these charges and cannot predict the exact amount that may be due.
Refusal to Pay Duties and Taxes
- Consequences of Non-Payment: If duties and taxes are not paid, the package may be held, returned, or abandoned by customs. In the event of a returned package, a refund will be processed minus any return shipping fees, duties, and taxes incurred by Yaara.
- Abandoned Shipments: Packages abandoned due to non-payment of duties and taxes may not be eligible for a refund.
Handling Sales Tax or GST Refunds
- Refunds on Sales Tax or GST: If you are eligible for a return, the refund will include the sales tax or GST originally paid. For international returns, import duties and taxes are not refundable by Yaara.
Delivery Delays Due to Customs Clearance
- Possible Delays: Customs clearance may delay the delivery of your order beyond our estimated delivery timeframes. Yaara is not responsible for delays caused by customs processing.
- Tracking Your Order: Use the tracking link provided in your dispatch notification to monitor your order status, including customs clearance updates.
Contact Information
If you have questions about Sales Tax, GST, or Import Duties & Taxes, please contact our customer support team:
- Email: care@yaara.in
- Phone: +91-81240-15230
Our team is here to assist you with any inquiries related to taxes and customs charges.
Contact Us
For any shipping-related inquiries or issues, please contact our customer support team:
- Email: care@yaara.in
- Phone: +91-81240-15230
Thank you for shopping with Yaara! We strive to provide a smooth and reliable shipping experience for every order.